DO NOT log out of the Shopify POS via the settings menu. This will prevent you from logging back in and you will not be able to use the POS system.
To Cancel an Order:
The order cancellation is two- step process, cancellation in Shopify (at show) and then cancelled in our LogON system(Denise). It is vital that text is sent otherwise the order will not truly be canceled.
To Add a Boot Modification:
1. Type "RP" in the search bar, you will see a product called "RB-MISC" with a $30 charge. Select the Misc item, discount it by 100% if necessary.
2. From the Homescreen tap "More Actions" in the upper right. Tap "Add Note".
3. Enter the modification details into the note, then click "Save".
a. Make sure to obtain cell phone number and email address.
b. Write down customer credit card number (or note if they paid cash).
c. Write down customers billing address.
d. Write down shipping address.
A. We will not ship the boots to the next show, but we will ship them to the customers next show hotel. We do not want them coming to the booth to pick up their boots or pay for them! Complete the sale! Make sure you tell them that the boots will be shipped to their hotel (or another US address). Tell them once the boots are delivered, they can be picked up at the front desk or business center of the hotel. They will receive a notification by email with tracking information.
2. Select appropriate shipping option necessary for the order to be delivered at the hotel in time.
A. For Hotels, Next Day or 2nd Day Air shipping required.
B. For other US addresses, ground shipping can be used.
Next Day Air - $60
2 Day Air - $35